# Terms and Conditions of Use — BarberShopPro **Version 1.1 — Effective July 18, 2026** --- ## 1. Acceptance By registering and using BarberShopPro (the "Platform", operated by Developers Alternatives), you accept these Terms and Conditions. If you do not agree, do not use the Platform. **Electronic communications.** By using the Platform you agree that we may deliver notices, receipts, legal documents and updates to these Terms electronically (in-app, email, or SMS if you opted in), and that your electronic acceptance has the same effect as a signature. ## 2. What the Platform is BarberShopPro is software that connects clients with independent barbershops and barbers ("the Businesses") to book appointments, check in, and pay for services. **The Platform does NOT provide barbering services** — each Business is independent and responsible for its own services, prices, schedules and policies. We do not employ, supervise or certify the Businesses, and we do not guarantee the quality, safety or legality of their services or the accuracy of their listings. Any professional licensing required for barbering is the Business's sole responsibility. Your relationship for the service itself is directly with the Business that serves you. ## 3. Eligibility, accounts and minors - You must be **18 years or older** to create an account. - Minors may receive services **only as dependents** added by their parent or legal guardian, who books, manages and consents on their behalf. We collect only the minimum information about a dependent needed to manage the appointment. - You are responsible for your account's security and the accuracy of your information. If you use a passkey, keep control of the device where it lives. - We may suspend accounts for fraudulent or abusive use. ## 4. Payments - Payments are processed through Stripe. By paying you also accept Stripe's terms. - The money for each service is received DIRECTLY by the Business serving you. - Prices may include state/federal taxes, electronic service charges and tips, itemized before you confirm payment. - **All payments are made at your own risk and decision**, based on the information shown at the time of payment. **Chargebacks and payment disputes.** If you dispute a charge with your bank, the dispute is resolved between you, the Business and the payment processor under the card network's rules. The Platform is not a bank or money transmitter and does not decide chargebacks. Filing knowingly false disputes is grounds for account suspension. ## 5. Appointments, cancellations and refunds - Appointments are confirmed upon completed payment (or per the Business's walk-in flow). - **Refunds for cancellations are at the discretion of the policy of the Business (barbershop or barber) serving you**, including retention percentages for late cancellation or no-show, and non-refundable processing fees of the payment processor. - The Platform does not guarantee any refund; it facilitates management between you and the Business. ## 6. Business subscriptions This section applies to Businesses that subscribe to a paid Platform plan: - Plans are billed in advance per billing cycle and **renew automatically** until cancelled. - You may cancel at any time from your account; cancellation takes effect at the **end of the current billing cycle**. No prorated refunds for partial cycles, except where required by law. - We will give you advance notice of price changes; continuing after the notice period means you accept the new price. - If payment fails, we may retry, downgrade or suspend the plan after notice. ## 7. Responsibilities of Businesses Each Business using the Platform agrees that it: - holds any licenses and permits its trade requires, and is solely responsible for its services, staff, prices, taxes and legal compliance; - accepts the **Stripe Connected Account Agreement** to receive payments; - publishes and honors its own cancellation/no-show/refund policy; - is responsible for how it uses client information obtained through the Platform (see the Privacy Policy — the Business is the controller of its client relationship), including any marketing consent it collects; - responds to its clients' complaints about services rendered. ## 8. User content and reviews - You keep ownership of the content you submit (reviews, photos, appointment notes). You grant us a **limited, non-exclusive, royalty-free license** to host, display and process it as needed to operate the Platform. This license ends when the content is deleted, except for copies required for legal/audit purposes. - Do not post content that is unlawful, defamatory, harassing, infringing, or that reveals another person's private information. - **Appointment notes** are meant for service instructions. Please do not include more personal or health information than needed — see the Privacy Policy, section "Sensitive information in appointment notes". - Reviews must reflect a real experience. We may remove content that violates these rules, but we do not pre-moderate and are not the author of user content. ## 9. Acceptable use You agree not to: access other users' or tenants' data; scrape, crawl or bulk-extract Platform data; reverse-engineer the software; interfere with the service (including denial-of-service); impersonate others; use the Platform for unlawful purposes; or resell access without our written agreement. ## 10. Intellectual property and copyright complaints The Platform, its software, design, logos and content (except user content) belong to Developers Alternatives. You receive a limited, revocable, non-transferable license for personal (or internal business) use. **Copyright complaints.** If you believe content on the Platform infringes your copyright, send a notice identifying the work, the location of the material, your contact information, a good-faith statement, and your signature to customerservice@developersalternatives.com. We may remove content and terminate repeat infringers. ## 11. SMS and communications Transactional SMS (confirmations, reminders, turn notices) are sent **only if you opt in**, and are governed by the SMS Terms published on our Privacy page (reply STOP to cancel, HELP for help; message and data rates may apply; your mobile information is never shared with third parties for marketing). Email notifications follow your profile preferences. ## 12. Disclaimer of warranties THE PLATFORM IS PROVIDED **"AS IS" AND "AS AVAILABLE"**, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, NOR THE SERVICES, CONDUCT OR LISTINGS OF ANY BUSINESS. Some jurisdictions do not allow certain warranty exclusions; in that case they apply to the maximum extent permitted. ## 13. Limitation of liability To the maximum extent permitted by law, the Platform is not liable for damages arising from services provided by the Businesses, disputes between clients and Businesses, or service interruptions. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID THE PLATFORM (NOT THE BUSINESSES) IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) **$100 USD**. Where applicable law does not allow a limitation in this section, that limitation applies only to the maximum extent permitted. Nothing in these Terms limits liability that cannot be limited by law (e.g., fraud, gross negligence, death or personal injury caused by our own negligence). ## 14. Indemnification You agree to defend and hold harmless Developers Alternatives from claims, damages and reasonable attorneys' fees arising from: (a) your breach of these Terms; (b) your content; (c) your violation of law or third-party rights; and, if you are a Business, (d) the services you provide to your clients and the way you handle their data. ## 15. Termination - You may close your account at any time from your profile or by writing to us. - We may suspend or terminate accounts that breach these Terms, with notice when practicable. - After termination, your data follows the retention and anonymization periods described in the Privacy Policy (financial records are kept de-identified as required by tax law; your personal information is anonymized on schedule). - Sections that by nature survive (payments owed, content license for the audit trail, liability limits, indemnification, disputes) survive termination. ## 16. Disputes, governing law and forum - **Talk to us first.** Before filing any claim, write to customerservice@developersalternatives.com; we both agree to try in good faith to resolve the dispute informally for **30 days**. - Disputes about a Business's services go first to that Business (they are the service provider); we can help facilitate. - These Terms are governed by the laws of the **State of Florida**, without regard to conflict-of-law rules. Disputes not resolved informally will be brought in the state or federal courts located in **Seminole County, Florida**. Either party may instead use small claims court where eligible. - **Your local consumer rights are preserved.** Nothing in this section takes away mandatory consumer protections granted to you by the laws of the state or territory where you reside, including Puerto Rico. ## 17. Force majeure We are not responsible for delays or failures caused by events beyond our reasonable control (natural disasters, hurricanes, power or telecommunications outages, war, government actions, strikes, or failures of third-party providers such as hosting, Stripe or SMS carriers). ## 18. Accessibility We want the Platform to be usable by everyone. We work toward WCAG-aligned accessibility and welcome reports of barriers at customerservice@developersalternatives.com. ## 19. General If any provision is found unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign them to a successor of the business. These Terms plus the Privacy Policy and the SMS Terms are the entire agreement between you and the Platform. A failure to enforce a provision is not a waiver. The English version controls in case of conflict; the Spanish translation is provided as a courtesy. ## 20. Changes We may update these terms. You will be asked to accept the new version at sign-in. ## 21. Contact customerservice@developersalternatives.com